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Return Policy

EU Return & Exchange Policy

This policy strictly adheres to the EU Consumer Rights Directive (2011/83/EU) and applies to all consumers who purchase KAELOR bags within the EU through official channels.

Official Website: kaelorinc.com Support Email: flower@kaelorinc.com

I. Right to Return Without Reason (Cooling-Off Period)

1. Return Period

14 calendar days from receipt (extends to 12 months if not clearly informed of this right).

2. How to Exercise this Right

Submit application via flower@kaelorinc.com with order details; response within 3 business days.

3. Product Return Requirements

Brand new, unused condition with intact packaging, labels, tags and accessories; no human-caused damage.

4. Return Shipping Costs

Consumer bears costs (unless quality issue or delivery error); trackable shipping recommended.

II. Returns and Exchanges Due to Quality Issues

1. Applicable Circumstances: Manufacturing defects, material problems, or significant inconsistency with order description; 2-year application period (not limited by cooling-off period).
2. Processing Method: Free returns/exchanges/full refunds; KAELOR bears all shipping costs; alternative style exchange if model is out of stock.
3. Evidence Requirements: Clear photos/videos of defective parts; professional appraisal may be required if necessary.

III. Exceptions to Returns and Exchanges

  • Used handbags with obvious wear affecting resale
  • Gift-redeemed KAELOR handbags (non-refundable/exchangeable for cash)
  • Goods damaged due to force majeure (natural disasters/accidents)

IV. Refund Process and Timeframe

Review: Completed within 7 business days of receiving returned goods

Refund Time: Full refund within 14 business days to original payment account

Refund Amount: Actual paid amount (plus shipping costs for quality issues)

V. Exchange Process

  1. Apply via flower@kaelorinc.com with order and exchange details
  2. Ship goods to designated address (KAELOR bears shipping for quality issues)
  3. Replacement shipped within 5 business days after inspection

VI. Dispute Resolution Methods

  1. Initial communication with customer service via flower@kaelorinc.com
  2. EU Online Dispute Resolution Platform (ODR) mediation if needed
  3. Legal recourse to consumer protection agency or competent court

VII. Policy Updates and Notifications

This policy will be updated according to EU regulations and business changes. Updated versions will be published on kaelorinc.com, with separate notifications for core term changes.

Note: Matters not covered herein shall be handled in accordance with the EU Consumer Rights Directive and relevant laws of each member state.
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