Menu
Your Cart

Join our exclusive club

20% OFF on all products Shop now
0
0

Terms Of Service

EU Terms of Service

These terms apply to KAELOR's bag design, sale, delivery, and after-sales services within the EU, complying with EU Consumer Rights Directive, GDPR and other regulations.

Official Website: kaelorinc.com Customer Service: flower@kaelorinc.com

I. Service Content and Scope

1. Core Services: Sales of bags (handbags, briefcases, suitcases, etc.) with order processing, delivery, quality assurance, returns/exchanges.

2. Service Limitations: Only responsible for direct services; no liability for third-party service issues (may provide assistance).

II. User Rights and Obligations

1. User Rights: Receive quality products/services; enjoy no-reason returns and statutory warranties; raise objections to quality/service issues.

2. User Obligations: Provide true information; pay fees as agreed; use products reasonably; comply with EU laws and regulations.

III. Order and Fulfillment Rules

5-9
Calendar Days
Shipping Processing Time
15-25
Calendar Days
EU Major Countries Delivery
3-7
Calendar Days
Remote Areas Extension
24
Hours
Order Error Response Time
1. Order Establishment: Order established after payment with unique order number; KAELOR may refuse fulfillment for obvious errors within 24 hours (full refund).
2. Fulfillment Changes: Notification within 48 hours for delays (force majeure/supply chain issues); user may wait/exchange/cancel (full refund).

IV. Quality and Warranty Guarantee

  • Products comply with EU safety/environmental standards (REACH regulations)
  • 2-year statutory warranty (free repair/replacement/refund for manufacturing defects)
  • Warranty excludes improper use/human damage/normal wear

V. No-Reason Return and Exchange Rules

14-day cooling-off period for no-reason returns (products must be brand new with intact packaging)

Application: flower@kaelorinc.com (inspection within 7 days, refund/exchange within 14 days)

Non-returnable: Used/worn products, missing accessories, expired warranty (no quality issues)

VI. Data Protection and Privacy

KAELOR complies with GDPR Privacy Policy, collecting only necessary data with encrypted storage/access control. No disclosure to third parties without consent. Users may apply for access/correction/deletion of personal data via email in accordance with GDPR regulations.

VII. Limitation of Liability and Disclaimer

Liability Cap: Total order price for direct losses (no liability for indirect losses)

Exemptions: User-caused issues, force majeure, third-party failures, improper return conditions

VIII. Dispute Resolution and Applicable Law

  1. Preliminary consultation via flower@kaelorinc.com (response within 7 business days)
  2. EU ODR platform mediation or consumer protection agency complaint
  3. Governed by EU laws and user's member state laws

IX. Terms Updates and Notifications

Terms Updates: Published on kaelorinc.com with effective date indicated
Change Notification: 7-day advance email notice for core term changes
Effective Date: Officially effective from the date of publication
Notification Module
This is the sticky Notification module. You can use it for any sticky messages such as cookie notices or special promotions, etc.